Frequently Asked Questions
Find answers to common questions about our jewelry and services
What materials are used in your jewelry?
Our jewelry is crafted from a variety of high-quality materials including sterling silver, gold plating, surgical steel, and ethically sourced crystals.
Is your jewelry nickel-free?
Yes, all Lovisa products comply with international standards and are nickel-free, making them safe for sensitive skin.
How should I care for my jewelry?
To maintain shine, avoid contact with water, perfumes, and lotions. Store your pieces in a cool, dry place inside a jewelry pouch.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 30 minutes of placing your order for any modifications.
Do you offer gift wrapping?
Yes, we offer premium gift packaging options at checkout to make your purchase extra special.
How do I determine my ring size?
We provide a comprehensive size guide on each product page to help you find the perfect fit.